Since 1985, we have used our extensive Redshaw knowledge to help agents to use and maintain their PC-Elite systems.

• General help with error codes and other PC-Elite problems
• Redshaw system maintenance (including monthly history transfers and other end-of-month processes
• Data capture to text files that you can store on your network (History, TraxLog, etc.)
• Unix maintenance and cleanup
• Disk usage issues
• Report and workflows

If you enroll as a monthly support client, you will also receive unlimited access to our online knowledgebase.

IMPORTANT
We will not, under any circumstances, make programming changes to your software code. Should such changes arise, you will need to contact Ebix directly and pay any necessary fees to them.  You should also be aware that our knowledge and access to information pertaining to download and hardware issues (ie: staging a new hard drive) is extremely limited. We will help as much as we can, but you need to realize that this is a weak area for us. If you don’t have a local hardware person who is experienced with the Redshaw version of SCO Unix, we can refer you to other companies who might be able to help with a new server or other hardware component issues.